Last updated: 18/01/25
 

SVonComs Limited (Company Number – 15294696) is the owner and operator of the Venters Venting platform, including the website (https://www.ventersventing.com/) and the associated application for mobile devices.

At Venters Venting, we understand that the topics discussed are sensitive and private, so we have designed our services with strong privacy principles in mind.
 

This Privacy Policy describes how Venters Venting collects, uses, and discloses information and outlines the choices available to you regarding your information. We are committed to protecting and respecting your privacy, and we encourage you to read this Privacy Policy thoroughly. Contact us without hesitation if you have any questions.

When we refer to “Venters Venting,” “we,” “our,” or “us,” we mean SVonComs Ltd T/A Venters Venting, registered at 85 Great Portland Street, London, England, W1W 7LT, which acts as the controller or processor of your information, as detailed in the “Our Legal Bases For Processing Information” section below.
 

This policy explains how any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our practices regarding your data and how we handle it.​

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Information We Collect And Receive

Venters Venting must receive or collect certain information to operate, improve, and market our services, including when you install, access, or use our services. By agreeing to our Terms of Service and Privacy Policy upon signing up, you consent to our processing of the below information. You may opt out of processing by deleting your account at any time (please refer to the “Managing and Deleting Your Information” section of this Privacy Policy).
 

Data You Provide

• Information you provide by filling out forms on our sites (www.ventersventing.com) and our mobile application, Venters Venting. This includes information provided during registration, data sharing, in-app purchases, forum posts, comments, and requests for further services.
   

• The information you provide may include your name, date of birth, email address, phone number, username, password, profile photo, and any additional photos. We may also collect information from Facebook, Apple, or Play Store accounts if used during sign-up.
   

Your Messages

We collect the messages you send and receive, including their content, in compliance with applicable law.

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Customer Support

When you reach out for assistance, you may share details of app performance, messages, posts, or comments to help us improve our services. We retain these records for quality assurance.
 

Automatically Collected Information
 

Usage and Log Information

We collect service-related data, such as diagnostic and performance information about your activity (e.g., service settings, interaction details, and session duration), log files, and diagnostic reports to evaluate and improve our services.

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Device and Connection Information

We collect device-specific information, such as device type, unique identifiers, network information, operating system, and app version. This includes general, aggregated, and non-personal demographic data (e.g., website usage analytics) not linked to your personal data without your consent.
 

IP Addresses and Cookies

We use cookies to improve and operate our services. For system administration, we may collect your IP address, operating system, and browser type, as well as mobile details, for statistical analysis. For further information, refer to our Cookie Policy. Note that the Venters Venting platform does not currently respond to “Do Not Track” signals sent by browsers.

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Roles and Interactions on the Platform

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Listeners and Venters

• Listeners are independent users who engage with Venters for support sessions. They are not employees, agents, or representatives of SVonComs Ltd T/A Venters Venting.
   

• Both Listeners and Venters are responsible for maintaining the confidentiality of their interactions. However, Venters Venting cannot guarantee absolute confidentiality in all cases.
   

Call and Chat Data

• Content from calls and chats is not monitored unless flagged for safety or terms violations. In such cases, data may be reviewed to ensure compliance with our Terms of Service and applicable laws.

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Where We Store Your Personal Data

We use Amazon Web Services (AWS) to store data securely on EU servers. Data may be transferred outside the European Economic Area (EEA) and processed by staff operating outside the EEA, including in the United Kingdom. By submitting personal data, you consent to this transfer, and we will take the necessary steps to protect your data in compliance with this Privacy Policy.

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Note: Although we take strict precautions, we cannot guarantee complete security for data transmitted over the Internet. All data transmission is at your own risk.
 

How We Use Information

We use the information we collect, subject to your choices, to operate and enhance our services. Specifically:

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Service Functionality

• To operate, provide customer support, troubleshoot, and improve our services.
   

Safety and Security

• To verify accounts and promote safety, both on and off our services. We investigate suspicious activity to ensure legal use of our platform.
   

• Information may be shared with appropriate authorities where legally required, including in cases where harm to individuals is likely or cyberbullying incidents are reported.
   

Information Sharing
 

Social Sharing

When connecting or sharing actions, comments, or content publicly or with friends, be mindful of your privacy needs and those of others. For example, your posts, comments, and profile details may be visible to others on the platform.
 

Analytics Partners

We partner with third-party analytics providers, such as Google Analytics, to improve service performance. These providers may collect your device information (e.g., IP address) to help us analyse usage and traffic trends.
 

Payment Processing

• Listener earnings and payment data are securely processed via third-party providers. Listeners are responsible for ensuring accurate tax and payment information.
   

Legal Compliance

Our processing activities comply with the UK GDPR and Data Protection Act 2018, ensuring privacy protections and regulatory adherence. All data transfers outside the UK and EEA comply with international privacy standards, including standard contract clauses.
 

How You Exercise Your Rights

Under the UK GDPR, you have the right to access, rectify, port, and erase your data, among other rights. You may also object to certain processing activities. For more details or to access your account information, please contact Support@svoncoms.atlassian.net or use the in-app settings.
 

Managing And Deleting Your Information

We retain data only as needed for service provision or until your account is deleted. Posts, comments, and images can be deleted directly in-app, or you may use the "Delete Account" feature, which will remove data from our servers within 14 working days.
 

Policies Concerning Minors

The Venters Venting App is not intended for individuals under the age of 18 years old. We do not knowingly collect information from those under the age of 18 years old, and accounts found to belong to anyone under the age of 18 years old will be terminated.
 

Crisis Situations

Venters Venting is not intended for emergencies. Calls or chats flagged as crisis-related may be terminated, and users will be advised to contact emergency services (e.g., 999 or 112).
 

Global Operations​

Information controlled by SVonComs Ltd T/A Venters Venting is stored in the EU but may be processed in the UK or other countries in compliance with data privacy laws. Data transfers follow EU and UK adequacy standards.
 

Changes to Our Privacy Policy

We review our Privacy Policy regularly and may update it to reflect changes in our services. If significant updates occur, you will be notified through the app and via email. Continuing to use our services after an update signifies your consent to the revised Privacy Policy.
 

Contact

For any questions, comments, or requests regarding this Privacy Policy, please contact The Data Protection Officer at Support@svoncoms.atlassian.net

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