top of page

Listener Agreement

Last updated 09/10/2024


Listener Agreement
 

I. Responsibilities and Conduct
 

1. Listener Responsibilities
Listeners are responsible for the service they provide to Venters. They must adhere to Venters Ventings’ terms and conditions and privacy policy. Any breach will result in the listener holding full liability, which may lead to removal and being banned from the application or, in serious cases, legal consequences.
 

2. Maintaining Updated Availability
Listeners must keep their availability updated to ensure accurate scheduling. Failure to do so may result in missed or late calls, which could lead to account termination without prior notice. After termination, listeners will receive an email explaining the reason, with an option to appeal unless their rating is below 3.5 stars. Lis

 

Listeners should review their availability weekly to align with personal schedules.
 

3. Failure to Confirm Calls
Listeners must confirm scheduled calls within the first 8 hours of booking. Failure to confirm promptly may result in penalties or removal from the platform and negatively impact the listener's rating.
 

4. Missed Bookings
Listeners should attend all confirmed bookings. Repeated missed bookings without prior rescheduling or cancellation will lead to suspension from the platform.
 

5. Rescheduling Calls
Listeners should reschedule calls promptly if conflicts arise, ensuring clear communication with Venters. Proper rescheduling is essential to maintain quality service and remain on the platform.

​

6. Callback Procedures
Listeners may call back Venters during their session time if the call disconnects. A stable internet or mobile data connection is essential; failure to ensure this may result in a full refund to the Venter.
 

7. Venter No-Shows
If a Venter misses their booking, listeners retain the full booking fee. However, in some cases, listeners may be asked in good faith to offer a free or discounted session.

​

II. Professionalism and Ethics

​​

8. Inappropriate Behaviour
Interactions must be respectful, and any inappropriate conduct, including sharing personal information or offering advice, is prohibited.
 

9. Venter Misconduct
Report any inappropriate behaviour by Venters to SVonComs support. Misconduct includes, but is not limited to, abusive language, inappropriate requests, and harassment.
 

10. Prohibited Discussion Topics
Certain topics are off-limits, including explicit content, illegal activities, and hate speech.
 

11. Appropriate Language Use
Maintain respectful and appropriate language in all interactions.

​

12. Solicitation of Advice
Listeners should refrain from providing any advice or counselling. The role is to offer a listening ear, not professional guidance.​

 

III. Confidentiality and Data Protection
 

13. Confidentiality Agreement (NDA)
Listeners must adhere to the non-disclosure agreement to ensure all conversations remain confidential.
 

14. Recording Conversations
Recording conversations during calls is strictly forbidden for both Venters and listeners.
 

15. Sharing Venter Stories Publicly
Listeners should not post or share Venter stories on any platform for attention or entertainment purposes. Conversations must remain private.

​

16. Disclosure of Personal Information
Sharing Venters' personal information is strictly forbidden and will lead to immediate termination. This includes sharing information, stories, or recordings on social media platforms, which could lead to legal action by SVonComs. All material disclosed on the application is owned by SVonComs Ltd and requires written permission for use.

​

17. Requesting Personal Information
Listeners must not ask for personal information beyond what is necessary for the call. Listeners should also refrain from providing personal information, including phone numbers, and social media contacts, or engaging in conversations of a sexual nature.
 

18. Requesting Additional Payments
Listeners should not request extra payments from Venters outside the agreed-upon fees. All transactions should go through the booking portal. Listeners can set their price points and offer free sessions if desired.

 

IV. Platform Use and Compliance
 

19. Service Recommendations
Listeners should not recommend services unaffiliated with or unendorsed by SVonComs Ltd.
 

20. Product Promotions
Promoting products during calls is prohibited unless explicitly approved in writing by SVonComs.
 

21. Newsfeed Guidelines

  • Avoid Posting Criminal Content: Do not post content that incriminates or suggests illegal activities.

  • Inappropriate Comments and Posts: Maintain respect in all posts and comments, as they are viewed by both Venters and other listeners.

  • No Unauthorised Product or Service Promotions: Do not promote products or services not owned or endorsed by SVonComs.

  • Sharing Posts: Screenshots of posts and comments are allowed for sharing on social media platforms.
     

22. Audio Feed Guidelines
Adhere to guidelines on appropriate content and conduct during audio interactions.
 

23. Feedback and Reporting
Listeners are encouraged to provide feedback and report issues or suggestions for improvement. This can be done via the app’s settings menu or by emailing support@svoncoms.atlassian.net.

​

24. Compensation and Payment Terms
Payments will be processed through Stripe. Listeners must sign up with Stripe to receive payouts. SVonComs retains 25% of each booking. It is recommended (but not compulsory) for listeners to offer their first four calls free to acquire initial reviews.

​

25. Account Termination
A listener’s account may be terminated under certain conditions, including breaches of terms, inappropriate behaviour, solicitation of advice, and maintaining low ratings. Termination aims to protect the community and uphold SVonComs standards.

​

26. Conflict Resolution
SVonComs provides a conflict resolution process, starting with direct communication between listeners and Venters, followed by support mediation if needed. All interactions in conflict resolution will remain confidential to protect listener and Venters privacy.

​

27. Updates to Agreement
This Listener Agreement may be updated at any time to reflect changes in policies, features, or legal requirements. SVonComs will notify listeners of updates via email.

bottom of page